We support playback in browsers that can decode H.264 videos in an HTML5 player. Due to rising security vulnerabilities, we no longer support Flash. If you’re using an older browser, system, or website, you’ll need to upgrade to continue watching this livestream / video.
Here is a list of our supported browsers/versions:
*H.264 video (required for viewing videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback.
IMPORTANT:
Internet Explorer is no longer supported. Please use other browser. Internet Explorer lack support for the TLS 1.2 protocol and HTML5 cannot be used to play live stream videos. As of January 12, 2016, Microsoft has stopped releasing updates to older versions of IE. (Microsoft's official statement on IE support can be found here .)
Speed tests can give you a general sense of the download speeds you’re receiving from your Internet provider, but it's important to note that the servers used in the speed test are different from those used by other services. The actual speeds being received by your device may differ. This is because speed tests are designed to ping (look for) the closest server to your location, while other servers may be further and more utilized.
As a best practice, we recommend avoiding Flash based speed tests and using trusted HTML5 tests like https://testmy.net/download to get a general estimate of the speeds you're receiving from your Internet Provider. If you expect higher bandwidth than what's being reported, we recommend getting in touch with your Internet Provider for more information.
If you have a slow internet connection, you will face serious problems to watch a live stream / video. The minimum speed we recomend to wach a live stream is 15mbs. If you have less then that you need to call your internet provider to see if you can make an upgrade to you speed connection.
In most browsers on PC and Mac, you can perform a simple action to force Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R). a hard refresh. Hold down the Shift key on your keyboard and click on the reload icon on your browser’s toolbar.
There are also keyboard shortcuts to perform the equivalent hard refresh. Because there are multiple ways to do the same action, they will be listed below:
After you perform the hard refresh, you should see the web page go blank, and the reloading process will take longer than usual. That’s because the browser is redownloading all of the data and images on the site.
The quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to the playback servers. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/ users utilizing your connection, and the strength of the signal provided by your ISP.
The following table shows the minimum speeds required for each playback quality.
| Quality | Required Minimum Bandwidth |
| 240p | 500 kbps |
| 360p | 1 Mbps |
| 720p | 3 Mbps |
| 1080p | 7 Mbps |
| 2K | 12 Mbps |
| 4K & up | 22 Mbps |
When a video plays in lower than expected quality, it’s likely because the viewer’s Internet speed (bandwidth) or computer processing speed cannot support higher quality playback. Viewers can manually force a particular quality by selecting the gear icon in the lower right corner of the player. (This may result in frequent buffering if the bandwidth does not meet the required minimum outlined above.)